DELIVERY POLICY

We aim to dispatch all orders within the timeframe stated on our website.

Once your order has been dispatched, you will receive tracking information where available. Delivery times are estimates and may vary due to factors outside our control, including courier delays, adverse weather conditions, customs procedures, or other unforeseen circumstances.

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete. Marissence cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete information supplied by the customer.

If a delivery issue occurs, customers should contact the courier directly using the tracking information provided. We will assist where reasonably possible in investigating delivery issues.

Where tracking information confirms successful delivery to the address provided at checkout, Marissence may decline claims for non-receipt unless there is evidence of a delivery error.

By placing an order with Marissence, you agree to the terms outlined in this Delivery Policy.